How do I know if your services are right for me?
Our pre-screening process is designed to help assess whether our consultations align with your needs before you commit to booking.
Frequently Asked Questions
We're Here to Help With Your Questions
Understanding your options should feel simple and supportive. We've answered common questions below to guide you through your journey with us — with clarity, respect, and care at every step.
Is the pre-screening process confidential?
Yes, absolutely. All information you provide during pre-screening is handled securely and confidentially.
Do I need a referral from another healthcare provider?
No referral is required.
How quickly can I schedule my first appointment?
After completing your pre-screening and being approved, you’ll be able to schedule your consultation promptly at a time that suits you.
What happens if I’m not suitable for your services?
If our services are not the right fit for your needs, we will inform you respectfully after your pre-screening and may suggest alternative next steps.
How are consultations delivered?
All consultations are conducted via secure telehealth, allowing you to access support from anywhere in Australia.
How long does the initial consultation take?
Your first consultation typically lasts between 35–40 minutes to allow for a comprehensive discussion of your background, goals, and next steps.
What if I need ongoing support after my first consultation?
We offer ongoing care sessions to help monitor your progress and adjust your personalised plan as needed.
Will I receive a written care plan after my consultation?
Yes. Following your consultation, you will receive a tailored plan with clear, supportive guidance based on your needs.
How do I switch from another provider to Alternative Health Hub?
Visit our discharge page. Fill in the form and our team will get in touch with you for a smooth transition process.
Do I need to get discharge papers from my previous clinic?
Formal discharge paperwork is needed to start. Share any relevant documents you provide can help us better tailor your support.
What if I have questions before transferring my care?
You’re always welcome to reach out to us first. We’re here to answer your questions and help you feel confident about your decision.
Start Your Health Journey
Simple, Seamless, Personal
Discover a better way to take charge of your health. Our approach is designed to be easy, supportive, and entirely built around you — so you can focus on feeling your best.
Access a welcoming, judgement-free environment
Get a personalised plan built around your lifestyle
Feel confident with clear next steps
Navigate your wellness journey with real support
You're Set to Begin
Explore pathways to refine well-being with us.
Here for Your Health
Guidance, Care, and Clarity — Wherever You Are.
